RETURN POLICY - EASYRETURN

There are only two situations in which returns or refunds are available within 40 days.

(1)   If the return is caused by the mistake from our staff, Such as we didn’t deliver correctly according to the size, color, shipping address of your order or out of stock, we will take full responsibility for a full refund (The time of funds to account depends on the methods you pay). Of course, we suggest that if you like our products, it is best to coordinate replacement.

(2)   We offer high-quality products, if you are dissatisfied with the quality, you can email us for return, we have specialists to service for you. If it is proved to be the problem of product itself, we will give you our warehouse address, you didn't even need to pay one-way shipping fee during this period.

EXCHANGE POLICY

We only accept two kinds of replacements

 (1) After receiving the items, if feel the real object doesn’t match the pictures or descriptions of the products online, after successful verification by after-sales, you can email us an application for a replacement and you didn't need to pay one-way shipping during this period.

(2) If you find that you chose the wrong size, color, pattern or filled in the wrong shipping address within 3 days after placing an order, and apply for a replacement, we will exchange for you unconditionally. If more than 3 days and the items had been shipped out. you need pay for two-way shipping fee, and we will charge $5.99 fixed shipping cost.

(3) The return address will be provided by email after the request is submitted.

NOTE:Any refund, return, compensation of damage during delivery is unacceptable. You can send email to inform us of the problem, we will actively coordinate with logistics and do our possible to save the loss of customers. But we do not guarantee or take the risks and responsibilities during this period.

RETURN AMOUNT

(1) Refund after not receiving the goods: We will refund you within 5 working days after the email confirmation. (Applicable to all collection channels)

(2) Refund after the goods have been received: The refund will be made within 5 business days after we receive the goods. (Applicable to all collection channels)

OUR WAREHOUSE ADDRESS

Attn: RUI SY
Address: 5937 primrose ave temple city CA 91780
Email: service@reoria.com