Return Policy
At REORIA, we want you to feel confident when shopping with us. Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in this policy. Please contact our customer service team and receive return instructions before sending any items back.
1. Returns for Personal Reasons
If you wish to return an item because of a size issue, personal preference, or another reason unrelated to a product defect or fulfillment error, you may request a return within 30 days of delivery.
To qualify for a return, the item must meet all of the following conditions:
- The item must be clean and free from stains or signs of use.
- The original packaging must be intact.
- All original tags must remain attached.
- The item must not have been washed or worn.
- The item must be in resalable condition.
Customers are responsible for the return shipping costs for returns due to personal reasons, including size-related returns. No additional fixed return or exchange fee will be charged.
2. Returns for Product Defects or Fulfillment Errors
If you receive an item with a product defect or an incorrect item due to a fulfillment error, please contact our customer service team within 30 days of delivery.
Please provide your order number, a description of the issue, and clear photos of the item when possible. Our team will review your request and confirm the appropriate resolution.
If the issue is verified as a product defect or a fulfillment error on our part, REORIA will cover the applicable return shipping costs. You will not be required to pay return shipping for these verified issues.
Depending on the circumstances, an eligible case may be resolved through a refund or replacement.
Exchange Policy
1. Exchanges for Size or Personal Preference
If you need a different size or wish to exchange an item for another option for personal reasons, please contact our customer service team within 30 days of delivery.
Items submitted for exchange must be clean, unwashed, unworn, have all original tags attached, retain their original packaging, and remain in resalable condition.
Customers are responsible for the return shipping costs when requesting an exchange for personal reasons, including choosing the wrong size or color. No additional fixed exchange fee will be charged.
Please contact our customer service team before returning your item to confirm availability and receive exchange instructions.
2. Exchanges for Product Defects or Fulfillment Errors
If your item has a verified product defect or you received an incorrect item due to our fulfillment error, please contact our customer service team with your order number and supporting photos when available.
Once the issue has been verified, REORIA will cover the applicable return shipping costs for the exchange.
3. How to Request a Return or Exchange
To request a return or exchange, email perlie@reoria.com with your order number and the reason for your request.
Please wait for our customer service team to review your request and provide the return address and shipping instructions before mailing any items back.
Refund Processing
1. When Will My Refund Be Processed?
For approved returns, we will process the refund within five business days after receiving the returned item and confirming that it meets the applicable return requirements.
2. When Will I Receive My Refund?
After the refund has been processed, the time it takes for the funds to appear in your account depends on your original payment method and your payment provider or financial institution.
3. Refund Amount
For approved returns, the refund amount will be determined according to the applicable return policy and the circumstances of the order.
Original shipping charges are generally non-refundable for returns due to personal reasons. For verified product defects or fulfillment errors, eligible shipping costs will be handled in accordance with this policy.
Return Shipping Costs
Returns or Exchanges for Personal Reasons
Customers are responsible for the return shipping costs for returns or exchanges due to size issues, color selection, personal preference, or other reasons unrelated to product defects or fulfillment errors. No additional fixed return or exchange fee applies.
Returns or Exchanges Due to Our Error
If a return or exchange is required because of a verified product defect or an incorrect item shipped due to our fulfillment error, REORIA will cover the applicable return shipping costs.
Items Not Considered Defective
Damage resulting from normal wear and tear, improper care, misuse, or accidental damage is not considered a product defect under this policy.
REORIA reserves the right to review reported issues and determine eligibility under this policy, subject to applicable consumer protection laws.
Contact Customer Service
If you have questions about a return, exchange, or refund, please contact our customer service team:
Email: perlie@reoria.com
Please include your order number, a description of the issue, and clear photos when applicable. Our team will review your request and provide the next steps.
Important: Please obtain return instructions from our customer service team before sending any items back.