Q: If ReoRia.com is a true and reliable online store?
A: We cooperate with Hong Kong famous clothing brands, register company legally, and protect consumer privacy interests and rights.
Q: Is a full refund available if not satisfied with shopping?
A: There are two types of refund, please refer to our Return & Exchange Policy. The refund time depends on the payment methods and the bank.
Q: How long is the shipping time and how much it costs?
A: Standard shipping time is probably in 7-30 working days, the arrival date is different according to different countries. The shipping fee is lower, for specific information, please refer to Shipping Policy.
Q: Where can you find coupons?
A: There are three ways to find the coupons.
- Advertising banners on our site or other websites.
- For old customers, we will occasionally send the coupons to your mailbox, please check email in time.
- You can email us to ask for, we will decide to give a coupon or not according to customer’s consumption.
Q: Can you contact with customer service online? If not, how long to reply?
A: So sorry, the site doesn’t support online customer service currently. You can send questions and problems to our mailbox and our staff will reply you within 24 hours.
Q: How to find your own outfits style tips? Can customer service give some advices?
A: For this situation, our site specially set an outfit tips zone where you not only can learn about the latest fashion outfits ideas, but also find some buyers dressing style shows. If you like these style suggestions, please like us and share to your friends. So you have more chance to get our awards or coupons.
Q: Are promotion products all bad quality?
A: Clothing quality is almost the same, just because this style is short in size or hot sell. More at Sale area
Q: What payment methods are available, safe?
A: Currently, the main payment methods we support are PayPal, Visa, Master Credit and Western Union. The procedure is provided by official, parameters are encrypted during transmission, anyone can’t see. So it is absolutely safe, please rest assured to buy.
Q: Any process needs to return? Just send the items directly to you?
A: If meet our Return & Exchange Policy, you need to leave a note on the goods which remarks your account ID and reasons for replacement.
Q: Handmade items marked in the store are true? Why the price is so expensive?
A: Yes, all products which marked as handmade items are authentic and unique. Most of them are created by designers from all over the world. Each handmade item represents the designer’s soul and story, so they will be more expensive.